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| Rental Car FAQ |
What type of customer service is offered? After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.
What is Estimated Rental Price? The Estimated Rental Price includes the total of all known rates, taxes, fees, surcharges and applicable drop off charges that you must pay either by law or by local policy for the length of a particular car rental request. This price does not include optional services such as insurance waivers, special equipment, mileage charges, gasoline charge, late return fees, etc.o
Are there seperate rules for local renters? Many rental agencies do have additional rules and regulations for local renters or individuals not traveling by plane to their rental destination. Unlimited mileage and additional fees may vary. Contact your rental agency directly when you receive your confirmation number for further details specific to your reservation.
Are there special taxes for car rentals in countries outside of the US? Yes, there can be some mandatory taxes that are only applied in certain countries. Check with the car company when you are picking up your car.
Do I need a foreign drivers License? Not all car companies require you to have a license from the country in which you are driving. Check with your car rental agency prior to pick up to be sure you are prepared.
What is the difference between base rental rate and total charges? The base rate is the amount of the rental before any taxes, service fees or mandatory insurance charges are included. Total charges would include all additional fees.
Are taxes and insurance included in the quoted rate? No, taxes and insurance are not included in the quoted rate.
Will I receive the make/model of car I have reserved? Receiving the requested make or model of car depends upon availability at the time of your arrival to pick up the vehicle. We cannot guarantee the make or model you will receive.
Will I need a credit card in my name to rent a car? Yes, the driver will need to present a valid credit card in the driver's name. Debit cards are not accepted.
Is there a shuttle service to my rental car? Many rental agencies offer shuttle service to the car pick up location from the airport. You will need to ask about this service prior to your arrival or check at the airport.
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