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| Rental Car FAQ |
What type of customer service is offered? After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.
Are car accessories available? Many rental agencies offer car accessories such as child seats, ski racks, tape/CD players, etc. You can request these at the time of reservation in the "Special Requests or Information" section of the TravelNow.com Secure Car Reservation form when making your car rental reservation. Extra charges may apply for these items and they are based on availability.
Is there a shuttle service to my rental car? Many rental agencies offer shuttle service to the car pick up location from the airport. You will need to ask about this service prior to your arrival or check at the airport.
What is the difference between base rental rate and total charges? The base rate is the amount of the rental before any taxes, service fees or mandatory insurance charges are included. Total charges would include all additional fees.
Are there special taxes for car rentals in countries outside of the US? Yes, there can be some mandatory taxes that are only applied in certain countries. Check with the car company when you are picking up your car.
Are taxes and insurance included in the quoted rate? No, taxes and insurance are not included in the quoted rate.
Will the car company that confirms my reservation be the same one that provides my car? Not always. Some car companies have affiliates they use.
Will I receive the make/model of car I have reserved? Receiving the requested make or model of car depends upon availability at the time of your arrival to pick up the vehicle. We cannot guarantee the make or model you will receive.
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