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| Rental Car FAQ |
What type of customer service is offered? After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.
Are there seperate rules for local renters? Many rental agencies do have additional rules and regulations for local renters or individuals not traveling by plane to their rental destination. Unlimited mileage and additional fees may vary. Contact your rental agency directly when you receive your confirmation number for further details specific to your reservation.
Are car accessories available? Many rental agencies offer car accessories such as child seats, ski racks, tape/CD players, etc. You can request these at the time of reservation in the "Special Requests or Information" section of the TravelNow.com Secure Car Reservation form when making your car rental reservation. Extra charges may apply for these items and they are based on availability.
What is the difference between base rental rate and total charges? The base rate is the amount of the rental before any taxes, service fees or mandatory insurance charges are included. Total charges would include all additional fees.
Are taxes and insurance included in the quoted rate? No, taxes and insurance are not included in the quoted rate.
Is there a shuttle service to my rental car? Many rental agencies offer shuttle service to the car pick up location from the airport. You will need to ask about this service prior to your arrival or check at the airport.
Will I need a credit card in my name to rent a car? Yes, the driver will need to present a valid credit card in the driver's name. Debit cards are not accepted.
Will the car company that confirms my reservation be the same one that provides my car? Not always. Some car companies have affiliates they use.
Can I modify/change an existing reservation? Yes; however, modifications may cause rate changes. Car rates can change daily, or even hourly, so changes you make to your reservation after confirmation can affect the original rate.
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