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| Rental Car FAQ |
What type of customer service is offered? After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.
Are there seperate rules for local renters? Many rental agencies do have additional rules and regulations for local renters or individuals not traveling by plane to their rental destination. Unlimited mileage and additional fees may vary. Contact your rental agency directly when you receive your confirmation number for further details specific to your reservation.
Will the car company that confirms my reservation be the same one that provides my car? Not always. Some car companies have affiliates they use.
Can I modify/change an existing reservation? Yes; however, modifications may cause rate changes. Car rates can change daily, or even hourly, so changes you make to your reservation after confirmation can affect the original rate.
Will I receive the make/model of car I have reserved? Receiving the requested make or model of car depends upon availability at the time of your arrival to pick up the vehicle. We cannot guarantee the make or model you will receive.
Is there a shuttle service to my rental car? Many rental agencies offer shuttle service to the car pick up location from the airport. You will need to ask about this service prior to your arrival or check at the airport.
Do I need a foreign drivers License? Not all car companies require you to have a license from the country in which you are driving. Check with your car rental agency prior to pick up to be sure you are prepared.
Are taxes and insurance included in the quoted rate? No, taxes and insurance are not included in the quoted rate.
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