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| Rental Car FAQ |
What type of customer service is offered? After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.
What is Estimated Rental Price? The Estimated Rental Price includes the total of all known rates, taxes, fees, surcharges and applicable drop off charges that you must pay either by law or by local policy for the length of a particular car rental request. This price does not include optional services such as insurance waivers, special equipment, mileage charges, gasoline charge, late return fees, etc.o
Will I receive the make/model of car I have reserved? Receiving the requested make or model of car depends upon availability at the time of your arrival to pick up the vehicle. We cannot guarantee the make or model you will receive.
Are there special taxes for car rentals in countries outside of the US? Yes, there can be some mandatory taxes that are only applied in certain countries. Check with the car company when you are picking up your car.
Will I need a credit card in my name to rent a car? Yes, the driver will need to present a valid credit card in the driver's name. Debit cards are not accepted.
Will the car company that confirms my reservation be the same one that provides my car? Not always. Some car companies have affiliates they use.
Can I modify/change an existing reservation? Yes; however, modifications may cause rate changes. Car rates can change daily, or even hourly, so changes you make to your reservation after confirmation can affect the original rate.
What is the difference between base rental rate and total charges? The base rate is the amount of the rental before any taxes, service fees or mandatory insurance charges are included. Total charges would include all additional fees.
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